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COMPLAINTS AND DENOUNCES

 

 

 

The Port of Coatzacoalcos has an Internal Officer of Control (OIC), which depends hierarchically and functionally on the Ministry of Public Function (SFP), and who is in charge of providing citizen information, receiving the complaints and denounces, and also regarding any problem that could arise from abnormal operation of the port services or wrong authority  behavior.

For taking care of  the previously mentioned proceedings, there is the following address, phone number and email:

 

Titular del Órgano Interno de Control en la

API de Coatzacoalcos, S.A. de C.V.

C.P. Juan Aurelio Galván Llanes

Interior del Recinto Portuario S/N

C. P. 96400 Coatzacoalcos, Ver.

Tel. (01-921) 21-4-59-98

Tel. (01-921) 21-1-02-70 Ext. 140 y 131.

e-mail:jagalvan@apicoatza.com

 

Like so, we provide toll free telephone numbers to access long distance to citizen information (SACTEL):

From all over the country: 01 800 112 05 84

From the United States: 01 800 475 23 93

 

Domestic call in Mexico city:3003 2000

 

The phone numbers and email adresses through which the Internal Officer of Control (OIC) of the Communication and Transportation Ministry (SCT) will attend complaints, denounces and citizen requests are:

 

Head of the Internal Control Organ (OIC) of the Communication and Transportation Ministry (SCT)

Dr. Luis Fernando Barroso Aguilar

Long distance phone numbers: 55 19 64 88

55 19 22 67

55 19 25 03

 

electronic mails:

ajduardo@sct.gob.mx

mloza@sct.gob.mx

jmuro@sct.gob.mx

 

The Port of Coatzacoalcos also has three e-mails installed in:

North Gate Access

South Gate Access

Reception Area of API Coatzacoalcos headquarters